FREQUENTLY ASKED QUESTIONS

Registration and account related:

1. Is it necessary to log in on azzraworld.com?

Yes, It is mandatory to register on azzraworld.com for processing your order.

2. Can I register using my mobile number or Email ID only?

No, You are required to fill-in complete details as mentioned in the registration form.

3. Why is it necessary to register with azzraworld.com?

Registration with azzra.com will help you to easily manage your account and track your order.

4. How do I update my profile details?

To update your details, you first need to sign in using the "Log in" link on the right top corner of the page. Then select "Customer profile". Here you will be able to edit your details and click on save. Now you will be able to see the updated details of your profile.

Order related:

1. How do I find the item I need?

If you're looking for a specific item, enter the name of the item you need into the search box on the azzra.com home page and we'll show you all the matching results.

To browse a category:

Click on the required category on our home page.
Select a category. Each Category will offer its own customized options to search and browse

2. How do I place the order?

Once you have selected the item you wish to purchase, simply click on "Add to Cart" tab. Your product will be added to the cart. Click on the "Cart" icon to review the items in your Shopping Cart, you're ready to proceed to checkout and complete your order.

3. How do I track my order?

By viewing 'Customer Profile', you can find the status of your order, as well as history of your previous orders. After we receive your order we will automatically send you an email with your order number and details attached. In case you do not receive your tracking details, please contact us and we can track your order.

4. Can I make delivery address change to the order after it is confirmed?

No, You cannot make any changes to the order once it is confirmed.

5. How can I make changes to the order once it is confirmed?

We request you contact us as quickly as possible if you wish to change the address. In case you wish to change the product ordered, we request you to kindly call us for order cancellation. However, if your order has been dispatched, you can simply reject the item at the time of delivery. In case there are changes in your order, there might be some delays in delivery.

6. What to do if payment is deducted but order is not processed / order confirmation is not received?

The amount deducted gets credited back to your account within 4-7 working days if the order is not processed. However, we would request you to write to us on azzraworld1@gmail.com, before placing your next order to avoid order duplication and we will revert back with the order confirmation details.

Shipping and Delivery

1. How long will it take to receive my parcel?

Once your payment has been confirmed, it may take 3 to 5 working days for delivery.

2. Do you accept international shipments?

Yes, we ship products all over the world.

3. My order has shipped but not delivered yet, what does this mean?

It means that your order is still in transit and will arrive in the time frames.

4. Do you'll charge additional towards shipment?

Shipping products to you is our responsibility; Yes, we charge Rs.

However, in case of any return, only the product cost will be refunded, delivery charges if any charged while order are non refundable.

5. Who all are your shipment partners?

We use trackon, tirupati couriers, Professional courier company to ship your products.

6. Why is the shipment un-deliverable to my location?

We might not be able to deliver to your address due to the courier partners limitations.

7. Do you have an option of priority shipping?

Currently, we do not have any option for priority shipping. But, we try our best to get the product delivered to you as early as possible.

Payments & Refund related:

1. What payment methods do you accept?

We accept payment via Debit/Credit cards, Net banking, E-wallets and UPI payments. Cash on Delivery is also available.

2. What type of cards will you accept?

We accept all Visa, Master card & Rupay Cards.

3. How will I receive my refund?

Your refund will be done via same mode as the payment was made. For instance, if payment was done via Credit card, we will refund you back on your Credit card. In case of Cash on Delivery, refund will be done to Bank Account details shared by you while initiating the return of your product/order.

4. How long will you take to refund my amount?

In case of Prepaid Orders, the amount paid will be refunded within 10 working days once we receive the product at our warehouse. However, it might take 5-7 working days for it to reflect in your account. In case of Cash on Delivery orders, the amount paid will be refunded within 45 working days once we receive the product at our warehouse.

5. How will I know that my amount has been refunded?

Once your refund is processed, we will send you a confirmation mail long with transaction details.

6. What to do if I have not received my refund?

If refunded amount is not reflecting into your account within 7 working days, then we request you to first check with your bank for the status along with the transaction details shared by us. Also, we would request you to write to us on azzraworld1@gmail.com.